Privacy & Accessibility Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights — in plain language.

When you shop with us or get in touch, we may collect:

• Your name, email address, and delivery address

• Payment details (processed securely by our payment providers — we don't store card numbers ourselves)

• Your order history and any communication with us

• Basic website usage information through cookies

We use your information to:

• Process and deliver your orders

• Send order confirmations and shipping updates

• Respond to questions or concerns

• Send occasional marketing emails (only if you've opted in — you can unsubscribe at any time)

• Help us improve our website and service

We will never sell, rent, or trade your personal information to third parties. Full stop.

We only share information where it's necessary to run the business — for example, with our payment processors (such as PayPal), shipping couriers, and our website platform (Wix). These providers handle your data securely under their own privacy policies.

Our site uses cookies to help it function and to understand how visitors use it. You can manage cookie preferences in your browser settings.

Under UK data protection law, you have the right to:

• Ask what information we hold about you

• Request corrections or deletion of your information

• Opt out of marketing at any time

• Raise a concern with the Information Commissioner's Office (ICO)

At Crystal Cove, we want everyone to feel welcome — online and in every part of what we do.

We're committed to making our website as accessible as we can. That means working to ensure the site can be used comfortably by people with a range of abilities and assistive technologies, including screen readers, keyboard navigation, and adjustable text sizing.

We can't claim perfection — accessibility is ongoing work, and we're always learning. If you come across something on our site that's difficult to use, or if you need help placing an order, please get in touch.

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Email us at crystalcovehealinguk@gmail.com and we'll do our best to help — whether that's talking you through an order, sending product information in a different format, or fixing something that isn't working the way it should.

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Your feedback genuinely helps us do better.