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Your Questions
Below you'll find the questions we hear most often — from how to charge and care for your crystals to choosing the right stone, delivery times, and shipping across the UK and Europe. If your question isn't answered here, get in touch and we'll be happy to help.
Frequently asked questions
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Many people like to cleanse their crystals when they first arrive — common methods include running water (for hardy stones), moonlight, sunlight, incense, or simply setting an intention. Note that some crystals (like selenite, malachite, and turquoise) shouldn’t be submerged in water. If you’re not sure, drop us a message and we’ll advise.
Selenite is a soft, luminous crystal known for its cleansing and protective qualities. It's used to clear unwanted energy, recharge other crystals, and bring a sense of calm to a space. Often described as "liquid light," it's one of the few crystals that never needs to be cleansed itself, which is why selenite bowls, plates and wands are a foundation of any crystal practice.
Place your crystals on or inside the bowl and leave them overnight. The selenite naturally cleanses and recharges them — no sunlight, moonlight or smoke needed. Many people keep their charging bowl on a bedside table, altar, or windowsill, and refresh their crystals once a week. Don't get the bowl wet — selenite dissolves in water.
Rose quartz is the gentle stone of love — self-love, compassion, and emotional healing. It's often kept by the bed, in pockets, or worn as jewellery to soften difficult emotions, support relationships, and encourage kindness toward yourself. Our smooth rose quartz tumbled stones are pocket-sized and easy to carry.
PEMF stands for Pulsed Electromagnetic Field therapy — a wellness technology that emits gentle, low-frequency electromagnetic pulses thought to support the body's natural balance. Many people use PEMF to encourage relaxation, rest and recovery as part of a broader holistic routine. Our PEMF range combines this technology with crystal energy for a modern take on traditional healing.
The IGeN Pendant is a wearable PEMF coil — designed to be worn around the neck like a piece of jewellery, supporting your energy field throughout the day. The PEMF Mat is a larger therapy device used while resting or meditating at home, emitting broader pulses to support deeper rest and recovery. Each suits a different lifestyle — the pendant for daily wear, the mat for dedicated wellness time.
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