Question 1

Do you ship to Europe and internationally?

Accepted Answer

Yes — we ship across the UK and to a number of European countries including Portugal, Greece, the Netherlands, Germany and France. Contact us if you'd like us to ship further afield.

Question 2

How long does delivery take?

Accepted Answer

UK orders arrive within 1–2 working days via Royal Mail Tracked 48. European orders typically arrive within 5–8 working days.

Question 3

Is there free shipping?

Accepted Answer

Yes — UK orders over £50 ship free. European shipping is £10 up to 1kg and £20 over 1kg.

Question 4

How do I charge my crystals?

Accepted Answer

Leave your crystal in moonlight overnight, in soft sunlight, or place it on a selenite charging bowl or plate. Charging once a month is a good rhythm.

Question 5

What's the difference between cleansing and charging?

Accepted Answer

Cleansing clears absorbed energy from a crystal. Charging restores its natural energy. Selenite does both at once.

Question 6

Which crystals can't get wet?

Accepted Answer

Selenite, calcite, halite, malachite and most softer stones (under 5 on the Mohs scale) shouldn't be cleansed in water. Use dry methods instead.

Question 7

What is selenite and what is it used for?

Accepted Answer

Selenite is a luminous crystal used to clear energy, recharge other crystals, and bring calm to a space. It never needs cleansing itself.

Question 8

How do I use a selenite charging bowl?

Accepted Answer

Place your crystals on or in the bowl and leave overnight. The selenite cleanses and recharges them naturally. Don't get the bowl wet — selenite dissolves.

Question 9

What sizes do your selenite charging bowls come in?

Accepted Answer

We stock selenite charging bowls in a range of sizes and shapes — round, heart, flower, star, moon and square plates, typically around 10cm.

Question 10

What is rose quartz used for?

Accepted Answer

Rose quartz is the gentle stone of love, compassion, and emotional healing — often kept by the bed, in pockets, or worn as jewellery.

Question 11

What is amethyst used for?

Accepted Answer

Amethyst is a calming, protective crystal used for clarity, intuition, and rest. Often placed by the bed for better sleep.

Question 12

What is black tourmaline used for?

Accepted Answer

Black tourmaline is a strong grounding and protective stone — used for clearing heavy energy, shielding against negativity, and creating stability.

Question 13

What is citrine used for?

Accepted Answer

Citrine is the bright stone of joy, abundance and creativity. Often called the 'merchant's stone' for confidence and motivation.

Question 14

What crystal is good for anxiety, sleep or grounding?

Accepted Answer

Anxiety: amethyst, lepidolite, rose quartz. Sleep: amethyst, moonstone, selenite. Grounding: black tourmaline, hematite, smoky quartz.

Question 15

What is PEMF and how does it work?

Accepted Answer

PEMF (Pulsed Electromagnetic Field) therapy emits gentle low-frequency pulses to support the body's natural balance, rest, and recovery.

Question 16

What's the difference between the IGeN Pendant and the PEMF Mat?

Accepted Answer

The IGeN Pendant is a wearable PEMF coil for daily use. The PEMF Mat is a larger device used at home for deeper rest and recovery.

Crystal Cove

Your Questions

Frequently asked questions

How do I cleanse and care for my crystal?

I have allergies or sensitivities — where can I find ingredients or materials?

Why does my crystal look slightly different from the photo?

How should I care for my jewellery?